FAQ

Can I cancel my order?

• In-stock items:
  - We can cancel your order only before your order ships. Shopify fees (US 3%, International 4%) are non-refundable, and will be deducted from your refund.

• Pre-order items:
  - You can cancel your order within 24 hours of purchase. Shopify fees (US 3%, International 4%) are non-refundable, and will be deducted from your refund.
  - If your order has NOT shipped within 90 days from the date of purchase, refunds will be available upon request - with no fee.
  
  

My package says "Delivered", but I did not receive it. What should I do?

• Please double check your shipping address in order confirmation email. Please understand that we do not responsible for package lost because of incorrect address.
• Please check with your neighbors and surrounding areas.
• Sometimes delivery man scanned and marked the package as delivered, but it actually was not. In many cases, this package will show up in next 1-5 days. Please email us if you have not received the package after 5 days of delivery, we will work with you to file a claim with shipping carrier.
  
  

I received wrong item/color, can I exchange/return?

• Absolutely, we will cover all return/reship cost. If we don't have the items in inventory that you desired, we will issue you a full refund.
  
  

Please do not hesitate to contact us if you have any questions.